Grievance Redressal

1. Level 1 — Customer Care & Helpdesk

For queries, assistance, or feedback regarding our platform or application process, please reach out to our customer support team via email at loanlender.in@gmail.com or call +91 9598085960 (9:00 am – 9:00 pm, all 7 days). All queries are acknowledged within 24 business hours.

2. Level 2 — Grievance Redressal Officer

If your concern is not resolved to your satisfaction within 7 business days, you may escalate the matter to our Grievance Officer: Grievance Officer, LoanLender.in, Address: Himalayan View Apartment, Sector 4, Gomti Nagar Extension, Block A 02/32, Near Healthcity Hospital, Lucknow, UP 226010. Email: loanlender.in@gmail.com with your interaction reference number.